They were wonderfully transparent, contacted me with updates many times and gave me step by step info on everything they found needed done. We took in our Ford f-150 bc it wasn't starting, even when jumped with cables. They determined right away that the battery was still good but that the terminals and cables needed replacing, got the parts right away and installed and from there were able to test starter, alternator etc. The starter needed replaced, alternator was working great, they showed pics and videos of every test and old and new parts side by side, very thorough! Everything was done and we had truck back in two days! They even offered financing options if needed. I definitely recommend this shop!! 10/10 awesome work and amazing customer service!