10-26-22: Vehicle Dropped Off 01-05-23: Vehicle Picked Up Because of the extensive front suspension damage I wanted my car to be worked on by mechanics w/VW experience. I ultimately choose Premium Automotive Services because they are a locally owned & operated family business. The following is a mixed list of experiences I had in the 71 days it took them to finish my car. -I was told my car was ready for pickup & subsequently waited another 7 days bc they had failed to install a new AC condenser I notified them about multiple times. -The hood doesn’t close correctly this wasn’t even taken in consideration. -They wasted time rebuilding a front bumper support bracket that should’ve been replaced for $27 new. The bumper rebuild was done poorly and unprofessionally. -The paint job on the front bumper has orange peel & overspray. The amount of gloss and/or clearcoat used was done incorrectly fresh paint is dull compared to factory. -There are pieces missing from the honeycomb design that are broken off & large chips are missing from various sections from the front lip. -Failed to install a front lip spoiler. -I specifically informed them to be sure to repair the fog lights wiring connectors. I had to fix them myself but I am having to order a new light harness and will have to pull the bumper off again. -The fog lights have white overspray on them. -If your call isn’t answered at the location you dialed, it’s transferred to another Premium Automotive location who have no information on your vehicle. I want to be fair so I will talk about the what they did right. -There was a lot of damage that could’ve effected the alignment & smoothness of the ride & none of that is present. -The car drives really great & they detailed the interior and washed exterior body & wheels. What's disappointing that I attempted to communicate, multiple times using various methods & ended up in this nightmare because of lack of communication seems unacceptable to me. If I had read this review I would've gone elsewhere. Not having my vehicle for 10 weeks impacted me financially & all the misguided information that was being relayed made it impossible for me setup a plan of action to support myself better. I’m glad it’s over, I’m grateful to god they were able to get it done.