5

Leaving precious property at a business is always a serious decision. That's why I leave my car at Premium Automotive. A few years ago, they were able to take my car in an emergency and it was as good as new. The customer service was excellent back then and I gained a lot of confidence in the business. It has been about 4 years since I started coming here and I still am a regular patron. I really appreciate them for their quality service in the garage and in the lobby. Their prices are either less than or equal to the dealer, so that is a huge plus. I'm a happy customer and will continue to be while I am in the RGV.

5

On time. Kept me updated and were pretty fast compared to other shops. Great price point and great customer service. Will definitely be returning!!

5

They are very professional! They call you back when they say they will (or email) They know what they are talking about. Needed my battery changed and it’s tough for an Audi, but they did a get job and even under pressure because we were leaving town! We will definitely keep using them!! Nancy Averill

5

I love this place great service

5

Very courteous, professional and efficient.

5

they were very quick to repair my tire, and very polite and professional service.

5

Great service and quick turn around. They were up front about the length of time it would take and delivered within that time frame. The after care by giving personalized assessments of my car and cost for each job was amazing! Totally recommend to anyone looking for an automotive place that can deliver results.

5

Best in Town. Clear and Direct quoting . Great follow emails and communication.

5

Premium Automotive did massive engine work on my SUV. My timing chain and it's components needed to be replaced/repaired. I am pleased with their work and overall customer service. They did take a while to look at my car at first, then another few more days to diagnose, and send me their recommendations for approval. All in all they had my car for about three. Once they received the parts my car was finished in about 24 hours or so. They gave a loaner at no cost which absolutely great! They did screen my calls at one point, which I am sure it was because I called almost daily to check on the progress of my vehicle. So I can understand the annoyance there. I had to call from my daughter's phone so they would answer my phone call. Which they did not, but did call me back on my daughter's phone. They did throw in a complimentary oil change for the delay. So far I have no issues with my car now, which I am grateful for. I would definitely recommend Premium Auto service to everyone. I am a pleased customer and will be going back when any of my vehicles need maintenance.

5

Friendly staff great prices and excellent place for you to get your car fixed